Customer Harassment Countermeasures Preparation Room — Mandatory from October 2026, Comprehensive Preparation for Customer Harassment Measures

This is a web service for small and medium-sized businesses working on countermeasures against customer harassment (kasuhara: egregious nuisance conduct from customers and others).

Free self-assessment diagnostic (18 questions, no registration required, approximately 3 minutes)
Consultation response record management (status tracking, CSV export, email notification to administrators for high-severity cases)
Creation of a complete set of countermeasure documents
Multi-location operations
Customer ledger management

We also publish 8 explanatory articles that organize the content of the Ministry of Health, Labour and Welfare guidelines. We do not provide legal consultation or document preparation services.